We described what we call a “dream client” (link) but remained in debt for the other side of the same coin - our chip in such a perfect collaboration. Skills, experience, mastery of tech - not quite enough to be able to call yourself a “dream partner”, right? We say we offer top quality delivery. We asked Nenad Jankovic, our Delivery Director, to enlighten us all - what does that mean?

What is high quality delivery for you?

I think part of our success lies in how our people view our clients. I often hear that people from the client's side are confused when they realize that we are a separate company. Because if they treat our clients like it's the company they work for, then they'll definitely give their all. It also has to do with the fact that we have a high number of senior developers in our company, and a very challenging hiring process, allowing us to find quality people and maintain the appropriate culture. We are also very much focused on treating our people respectfully and helping them reach their heights. We firmly believe that happy employees will ultimately give their best in producing the best quality. Which also makes our clients happy.

This is something that really sets us apart in working with our existing clients, or as we insist on calling them, partners. They turn to our people when things get tough. When it's necessary to push through an initiative, when there's a need to improve something, you'll see that they heavily rely on our people in an informal way.

NENAD, OUR DELIVERY DIRECTOR

We constantly ask: "How can I make this better than it is?" 

We dedicate a lot of time to making people feel satisfied and have the feeling that they can develop. We don't settle for good, but aim to always make that extra step. That's the "premium partner" and "change the status quo" mindset that characterizes our people. We want them to constantly ask: "How can I make this better than it is?" I'll give an example of something that's happening right now. One of our employees brought something to the client that will have a huge impact. It will likely lead to significant reorganizations of teams' setup, the roadmap, etc. And we often see such things and are very proud of them.

What is a loyal partner and how are we loyal?

Obviously, we're not a "hit and run" company. Our strategic goal is to work with a small number of clients and to establish such a collaboration that we can call each other partners. This gives us the focus to dedicate ourselves to each one in the right way and to continue to bring that value that is at the core of our culture and way of working. We have been collaborating with one of our existing clients for a decade. The level of collaboration and communication is so informal and reliable, because we have known each other for so long. We want to apply that recipe with others as well. For every decision that can affect our clients, we consult with them and seek the best solution. It's very important to us that everything is very, very transparent.

People love graphics, so we made this one with key points from Nenad's answers.

And for you, the most important thing would be…?

To have trust and to get the job done. To communicate. For instance, we'll often make an agreement with the client to work on support during the weekend, and then just take a few days off during the week. We steer clear of dishonest, unprincipled practices, unfortunately customary these days, like finding creative ways to bill more hours. All this allows for a satisfied client, satisfied people, and ultimately it means satisfaction and stability for us as an organization as well.